Frequently Asked Questions

Yes, VAT receipts are supplied for all orders.

Once you select your billing/shipping country at checkout, the VAT will be removed automatically.

Enter your discount code in the box at checkout.

We aim to despatch all orders placed before 2:30pm GMT/BST on the same working day.

We’re happy to amend your order if it hasn’t yet been despatched, though we can’t always guarantee this. Please call us on 01992 455922 as soon as possible, and we’ll do our best to help.

Orders should be placed on the website.

If you would like a quote or would like to order via purchase order, or if you have any queries or issues, please do contact us by phone or email.

Yes! We can offer individual pricing, subject to terms and conditions; please get in touch, and our customer service team will be happy to help.

If an item is out of stock, you can still reserve it by placing a back order. We’ll despatch your order as soon as the stock arrives.

Yes, we will take payment immediately when you check out.

Where possible we can arrange to ship in-stock items in advance of back order items, however, this is not guaranteed. Please contact us for more information.